Returns and Refund Policy
We strive to ensure your shopping experience is hassle-free, which is why we've simplified our return and refund process for your convenience.
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Return Time Frame: You have a 30-day window to return your purchases. Returns initiated beyond this period cannot be accepted.
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Shipping Costs: If an item is defective or not as expected, we cover the return shipping costs. However, if you're returning an item due to a change of mind, you are responsible for the shipping fees.
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Defective or Broken Products: Notify us within 30 days if your item is faulty or damaged. We'll facilitate the return at no additional cost. Upon inspection, we'll provide a replacement or issue a full refund, including the original shipping charges.
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Change of Mind Returns: You have 30 days to return an unused item in its original packaging if you've had a change of heart. You'll need to cover the return shipping costs. Upon receipt, we'll refund the item's cost, minus the shipping fees.
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Refunds: Once we've received and assessed the returned product, we'll promptly process your refund within 7 business days to the original payment method. Please note that it may take some time for the refund to reflect in your account, and if it's delayed beyond 10 business days, feel free to contact us at sales@easingmobility.com